Freshworks

About

Freshworks is a comprehensive customer engagement software company that provides a suite of cloud-based applications for customer support, sales, marketing, and IT service management. Founded in 2010 in Chennai, India, and now headquartered in San Mateo, California, Freshworks went public on NASDAQ in 2021 under the ticker FRSH and has grown to over 5,000 employees serving more than 60,000 customers worldwide. The company's product portfolio includes Freshdesk for customer support, Freshsales for CRM and sales automation, Freshservice for IT service management, and Freshmarketer for marketing automation, all designed to work together as an integrated platform or independently as standalone solutions. Freshworks differentiated itself by offering enterprise-grade features at affordable prices with intuitive interfaces that require minimal training, making sophisticated business software accessible to small and medium-sized businesses. Freshdesk provides omnichannel customer support across email, phone, chat, social media, and messaging apps, with AI-powered automation that routes tickets, suggests responses, and resolves common issues automatically. Freshsales combines traditional CRM functionality with built-in phone, email, and activity tracking, plus AI-powered lead scoring and deal insights that help sales teams prioritize opportunities. Freshservice brings modern IT service management to organizations through an intuitive interface that manages incidents, changes, assets, and service requests. The platform's Freddy AI technology provides intelligent automation, predictive insights, and conversational interfaces across all Freshworks products. With marketplace integrations connecting to hundreds of business applications, mobile apps for field productivity, and flexible APIs for custom integrations, Freshworks enables businesses to deliver exceptional customer experiences efficiently and cost-effectively.